I used to be to inform you of my not so pleasurable expericences with your airline, and requesting a refund of my flight. Firstly I used to be suppose to be to the 7:55am flight from Gulftport,MS.
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I’m no certain who to send this message to…this is the only email I could locate. I felt that eighty five% with the brokers Performing concerning LGA and JFK involving eight/9 and eight/10 had been really unfriendly. My partner and I had been scheduled to fly from LGA to CMH eight/nine around the 6pm flight. Resulting from climate it had been delayed and immediately after sitting to the Tarmac for more than 2 hrs was ultimately xld. Comprehensible. I'll say the flt staff was exceptionally accommodating, friendly and entertaining. Having said that once we waited in line we were eventually handed new boarding passes with almost nothing mentioned by the man wearing a vest that said “managerâ€â€¦he did say This is actually the 1st and only alternative (eight/10 at 815pm). We took it and stayed on the airport to discover about standby solutions the subsequent early morning when gate brokers returned. If the agents returned (we if program have been awake 24 hrs Bonuses at this time) they stunned us by indicating that our alternate return was booked out of JFK not LGA…good of SOMEONE to inform us this crucial element!
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I am emailing this remark to you personally to make sure that AA may far better be capable to really encourage team to be much more courteous when issues go Erroneous.Client service can make such a variation for all those using your service.
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